FAQ

What's a kigurumi?

Kigurumi are fun and cozy costume pajamas from Japan! Get your kigurumi 101 here.

Will your Kigurumi fit me?

If you're over 5 feet tall, our Kigurumi will fit you! They are very baggy and have low crotches to accommodate people of all heights and sizes. If you're taller than 6 feet, it'll cut off just above your ankles. Some of our styles are also available in X-Tall size. For more information, check out our sizing guide.

The Kigurumi I want is out of stock. When will it be back in stock?

We try to work to get them back in stock as soon as possible! If your Kigurumi is out of stock, you can click "join the waitlist" to sign up to receive a notification e-mail when it comes back in stock.

How much is shipping?

All kigurumi shipping is FREE within the US. You can find all of our shipping details here.

Do you have a physical store?

We do not have a physical store at this time.

How do I clean my Kigurumi?

Our Kigurumi are 100% machine washable. Check out our detailed care guide to learn how to take care of yours!

Do you take custom orders?

At this point in time, we don't have the resources to take custom orders, though we'd love to one day! If there is a specific style that you are looking for or hoping to get made, shoot us an e-mail and we might be able to point you in the right direction. There are also a lot of talented kigurumi artists on Etsy!

What is your return policy?

You can find our return policy here.

I'm interested in placing a wholesale order, is this possible?

Absolutely. Please send us an e-mail and we'll get talking!

I made a mistake on my order, how can I fix this?

Whether it be that there was a mistake in the shipping address or that you chose the wrong Kigurumi, please e-mail us as soon as possible so that we can correct it before your order gets shipped out!

What is "LAST CHANCE" badge mean?

The "Last Chance" badge signifies that a product is on its final availability and will not be restocked once it sells out. In essence, it serves as a clear warning that the item represents your last opportunity to purchase it.