return policy

We want you to be happy with your purchase! We understand that there are risks and uncertainties involved in online shopping, so we will gladly accept refunds and exchanges on our products. All we ask is that returned items must be unworn, unwashed, and returned with its original packaging. Shipping costs are non-refundable and you are responsible for return shipping costs, unless we made a mistake with your order or there is a defect in the product.

steps:

  • You may use any shipping method you like as long as a tracking number can be provided.
  • Carefully package the items in the original shipping box or any suitable shipping carton.
  • Make sure you include your name and/or order number so that we know who it's from!
  • Returns are accepted any time after purchase as long as the kigurumi is unworn, unwashed, and returned with its original packaging.