We want you to be happy with your purchase! We understand that there are risks and uncertainties involved in online shopping, so we will gladly accept refunds or exchanges on all of our products.
All we ask is that returned items must be unworn, unwashed, and returned with its original packaging.
Shipping costs are refundable only if we made a mistake or there is a defect with the product. Otherwise you are responsible for return shipping costs.
- You may use any shipping method you like as long as a tracking number can be provided.
- Carefully package the items in the original shipping box or any suitable shipping carton.
- Make sure you include your order number so that we know who it's from!
- Returns are accepted any time after purchase as long as the kigurumi is unworn, unwashed, and returned with its original packaging.
- Canadians should send returns to:
North York, Ontario
- Americans should send returns to: